Privacy Policy

Diabetes Guides Privacy Policy

We provides this website as a public service. We do not collect any personally identifiable information (PII) about you when you visit our websites unless you choose to provide that information to us. We do collect some data about your visit to our Web site to help us better understand how the public uses the site and how to make it more helpful.

Information we may collect from you

Personal information is any information that can be used to identify you, including your name and contact details. The type and quantity of information we hold about you and how we use it will depend on the purpose for which you provided it. Purposes for which you might provide us with your personal information include:

  • Filling in forms on our website, such as when registering for a service or competition, or signing up as a member.
  • Contacting us to request information about diabetes, or the services we offer.
  • Ordering something from our shop, enabling us to fulfil your orders.
  • Providing us with your details when making a donation.
  • Completing a Diabetes research survey.
  • Providing feedback, or reporting a problem about one of our services.
  • Interacting with us on social media.
  • Applying for a job or volunteering role at Diabetes.

We will only collect as much personal information we need for the purpose for which you have provided the information.

Sensitive personal data

You may provide us with information about yourself that is classed as ‘sensitive personal data’ (for example, details of your health condition). It might be necessary for us to record this information for a number of reasons – for example if you were participating in a fundraising event, or if you sign up for one of our Living with Diabetes Days. You might also provide details about your health information if you choose to share your experience of living with diabetes.

Where we hold sensitive personal data, we will ensure we have appropriate arrangements in place to secure the data.

Type of Information Collected

When you visit any Web site, certain information about your visit can be collected. We automatically collects and temporarily stores the following type of information about your visit:

  • Internet address and domain from which you visited the Diabetes Guides Web site
  • Information about the operating system and browser used
  • Date and time of the visit
  • Pages visited
  • Internet address of the Web site that connected you to the Diabetes Guides Web site
  • Words searched

This information is used to measure the number of visitors to the various sections of our site and improve organization, coverage, system performance or problem areas. This information is not used for associating search terms or patterns of site navigation with individual users. When search features offer suggested terms, these suggestions are based on aggregated data only. On occasion, Diabetes Guides may provide aggregated information to third party entities it contracts with for the purposes of research analysis. Aggregated data cannot be linked back to an individual user.

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